Tim Huston

Director, Area Support – Midwest
Roche

Check out the incredible speaker line-up to see who will be joining Tim.

Download The Latest Agenda

Day One, February 27 - Be Proactive Rather Than Reactive

Tuesday, January 2nd, 2018

15:50 Toolbox Talks

Attendees will select 2 of the following round tables. Each discussion will last 45 minutes, after which the attendees will rotate.

6. How Technology Can Train Your Employees Outside of the Office

Jeff Thompson, Senior Director, Service, Lumenis

7. ‘What’s Love Got to Do With It?’ The Factors Behind Customer Loyalty

Tim Huston, Director, Area Support – Midwest, Roche

8. Remain Customer-Centric During Change Management, Recall, and New Product Launches

Eric Rutherford, Manager, Repair and Service, Integra LifeSciences

9. Overcome Field Staff Mobility Issues on a Tight Budget
Richard Gerardi, Director, Customer Success, AMA XpertEye

10. Leveraging Innovative Technology as a Brand Differentiator

John Danese, Senior Director, Life Sciences, KPIT

11. Which connectivity technology can accelerate your IoT project?

Mariusz Lasek, CEO and President, Comarch Technologies

Day Two, February 28 - Reinvigorate Your Culture

Friday, February 2nd, 2018

16:00 Panel: Identifying the Relevant Metrics for Measuring Service Success

You spent money to have Big Data in the first place, so why not leverage the analytics you have to tell a truthful service success story? Most will answer something along the lines of, “It’s too much data to sift through to know what we should focus on.” Our panelists are here to share their own experiences with this problem and help you to:

Learn how to actually utilize the Big Data you put so much money into acquiring
Save time by only analyzing the KPIs that align with what success means to your company
Use actionable insights to increase customer satisfaction and profit