Susan Wills

Director, Strategic Sourcing and Contracts
Dana Farber Cancer Institute

Susan Wills is the Director of Strategic Sourcing and Contracts for the Dana-Farber Cancer Institute in Boston, Massachusetts. She has been in her current position for five years. Susan has worked as the Director of Materials Management, covering departments such as purchasing, contracts, sterile central, courier, mailroom, print shop, medical equipment management, patient transport, warehouse, receiving and inventory control, for over 25 years in both Massachusetts and New Hampshire community hospitals. Susan has been a member of AHRMM since 1992, has been a CMRP since 2002 and recently received her Fellow status in May 2016. She has served on the AHRMM Educational Committee and has supported the New England Society of Healthcare Materials Management (NESHMM). She currently serves on the NESHMM Educational Committee. Susan is certified in LEAN and has presented at several conferences on supply chain related topics.

Check out the incredible speaker line-up to see who will be joining Susan.

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Day One, February 27 - Be Proactive Rather Than Reactive

Tuesday, January 2nd, 2018

12:00 End-User Panel: When’s the Last Time You Asked Your Customer What They Wanted?

It’s so easy to assume that you know what kind of service your customer expects… but you may be missing the mark if you’ve actually never asked them. For the first time ever at Field Service Medical, hear from a panel of your customers, the answer to the question you should always be asking: “What can we do for you?”

Understand how consolidating health systems are affecting your customer and the way they choose to do business
Identify what level of service your end-users need based on the pressures of the current healthcare marketplace
Realize the factors that go behind evaluating your product