Steve Nava

Director, Field Service Americas
Luminex

Check out the incredible speaker line-up to see who will be joining Steve.

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Day Two, February 28 - Reinvigorate Your Culture

Friday, February 2nd, 2018

10:20 Panel: What’s Unique about Your Service Solutions?

In a highly regulated environment that streamlines the way medical equipment can look and perform, it can be difficult to stand apart from the competition. But there is a better way than relying on discounts to get the customer to pick you instead of them. Hear from Luminex, Medivators, a division of Cantel Medical, and KORE how they used distinctive service offerings to the augment their bottom line.

Move away from exhausted service bundles and allow your customers to pick only the services that they need from you
Make your company stand out by utilizing service as your brand differentiator rather than a cost-reduction
Build a two-way rapport with your customer and enlighten them on how you fixed the problem

00:10 We’re Engaged: Training a Field Service Team Despite Long Distance

Training a spread out field service team is a challenge on its own, but keeping them engaged is a whole other barrel of worms. Thankfully, Luminex seems to have developed just the right global training technique to help managers sleep at night. This session equips you with the tools you need to keep the cogs running smoothly, whether your entire team is located on the same coast or if you have one outlier in Shanghai.

Take advantage of Skype, YouTube, and teleconferences rather than diminish their time and your resources with a “travel to train” approach
Deter employee drop-off by surveying them for areas of improvement
Hear lessons learned and understand the importance of communication when you manage an internal or global team