Stacy Blakley

Director, Services Sales
HillRom

Check out the incredible speaker line-up to see who will be joining Stacy.

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Day Two, February 28 - Reinvigorate Your Culture

Friday, February 2nd, 2018

23:50 Creating a Parts Strategy as the OEM

Service parts may not be glamorous, but the strategy behind selling them should be. Consumers are trained to expect an extraordinary experience no matter what they’re purchasing. Customers truly value the OEM experience and surveys show they are willing to pay for the enhanced experience. Stacy Blakley will explore ways to grow your market share while enhancing your customers’ experience.

Understand customer expectations when you have a B2B business model with a B2C experience
Comprehend customer behavior by predicting how your customer profile determines your service portfolio
Gain knowledge on proprietary and commodity offerings and pricing on the full scope of the parts marketplace, including third party service providers