Raffaello Aquino

Director, Service and Support
Navigate Surgical Technologies

Check out the incredible speaker line-up to see who will be joining Raffaello.

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Day Two, February 28 - Reinvigorate Your Culture

Friday, February 2nd, 2018

15:40 Implementing a Hybrid OEM – Third Party Service and Support Organization

Raffaello Aquino of Navigate Surgical Technologies shares fascinating insights on their unified third party and direct field service model. Yes, you can have both – and you can do so without sacrificing your reputation as the OEM! Put the Original back in Original Equipment Manufacturer and discover how this hybrid model can help your organization achieve the following:

Utilize the emerging practice of freelance management to scale your service and support workforce
Collaborate to be more cost effective without tarnishing the quality of your brand
Live up to the “Original” Equipment Manufacturer title and make sure your third party service and support team is held to the same compliance standards you are