Pankaj Mital

Manager, IT
J&J Medical

Dr. Pankaj Mital spent the last 14 years of his career leading the Commercial Business/IT relationship at Johnson & Johnson, where he drove global IT projects targeted at automating business processes. Some key business projects included: the global implementation of a Field Service Business Data Management system, driver of the ERP and PLM configuration in support of J&J’s re-location of their manufacturing site, and the delivery of an online registration portal for hospitals, resulting in an increased confidence in our products and significant return on our investment.

Prior to Johnson & Johnson, Pankaj spent three years at American Medical Response managing their Patient Business Services department. He also spent nine years of managing an IT company in India as a Technical Director.

Pankaj is very passionate about Project Management and the effective Leadership of his teams.

To support his business acumen Pankaj earned a Doctorate in Business Administration (Organizational Leadership) and a Project Management Professional (PMP) certification from PMI. He received his Masters of Business Administration with a concentration in Information Technology and Supply Chain., and Bachelors in Technical Management.

Check out the incredible speaker line-up to see who will be joining Pankaj.

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Day Three, March 1 - Achieve Cross-Functional Integration

Friday, March 2nd, 2018

10:00 Panel: Implementing Service Across the Entirety of Your Product Lifecycle

Internal organizations need to break their vertical silos and actually start communicating with each other. Service reps sticking to fixing the machine is no longer the case, but for companies still struggling with this it’s important to note that cross-functional integration needs to be communicated top-down and bottom-up. This is why the panelists you’ll learn from in this session range from senior manager to VP level. You’ll hear different perspectives and gain clarity on ways to:

Know what role service can play right from the start
Use customer feedback from service touch points to enhance the product throughout it’s development, including the need for remote diagnostics
Improve communication with your R&D, marketing, and sales team