Lara Hanson

Manager, USCAN Systems and Business Operations Support
GE Healthcare

Check out the incredible speaker line-up to see who will be joining Lara.

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Day Three, March 1 - Achieve Cross-Functional Integration

Friday, March 2nd, 2018

21:00 Maximizing Service Time with Digital Tools

Create IT tools that are focused on allowing field service professionals to be in the field with the customer as much as possible
Understand the essential principles to follow when building these digital tools

13:00 Toolbox Talks

Attendees will select 2 of the following round tables. Each discussion will last 30 minutes, after which the attendees will rotate.

1. Follow-up: The Holistic Field Service Rep Knows Their Technology

Lara Hanson, Manager, Service Operations Solutions, GE

2. Follow-up: Service is a Product – How to Sell it That Way!

Jeff Yates, National Service and Repair Manager, U.S., Richard Wolf Medical Instruments

3. Follow-up: Discovering Service Revenue from Your Installed Base
Karl Geffken, Senior Director, Marketing - Global Services, Medtronic

4. Integrate Service and Sales to Create a Dual-Sided Profit Center

Marnie Woods, Manager, Field Services and Repair, J&J Medical