Field Service Medical 2017 (past event)
February 27 - March 01, 2017
1.888.482.6012
John Danese
Senior Director, Life Sciences
KPIT
Check out the incredible speaker line-up to see who will be joining John.
Download The Latest AgendaDay One, February 27 - Be Proactive Rather Than Reactive
Tuesday, January 2nd, 2018
13:40 Toolbox Talks
Attendees will select 2 of the following round tables. Each discussion will last 45 minutes, after which the attendees will rotate.
1. Debate Connectivity’s Future Place in the Field Service Landscape
Dan Barnett, Director, Customer Service, Abbott Laboratories
2. Bridge the Gap Between Field Service and Call Center Support
Christian Eras, VP, Global Service, Ziehm Imaging
3. Combat “Knowledge Saturation”: Stay Abreast of Constantly Evolving Technology
Ed Klosterman, Director, U.S. Field Service Operations, bioMérieux
4. Balance the Pressure to Manage Your Budget With the Want to Improve Service
Darren Evans, VP, North American Service and Rental, Hill-Rom
5. Leveraging Innovative Technology as a Brand Differentiator
John Danese, Senior Director, Life Sciences, KPIT
15:50 Toolbox Talks
Attendees will select 2 of the following round tables. Each discussion will last 45 minutes, after which the attendees will rotate.
6. How Technology Can Train Your Employees Outside of the Office
7. ‘What’s Love Got to Do With It?’ The Factors Behind Customer Loyalty
8. Remain Customer-Centric During Change Management, Recall, and New Product Launches
9. Overcome Field Staff Mobility Issues on a Tight Budget
Richard Gerardi, Director, Customer Success, AMA XpertEye
10. Leveraging Innovative Technology as a Brand Differentiator
6. How Technology Can Train Your Employees Outside of the Office
Jeff Thompson, Senior Director, Service, Lumenis
7. ‘What’s Love Got to Do With It?’ The Factors Behind Customer Loyalty
Tim Huston, Director, Area Support – Midwest, Roche
8. Remain Customer-Centric During Change Management, Recall, and New Product Launches
Eric Rutherford, Manager, Repair and Service, Integra LifeSciences
9. Overcome Field Staff Mobility Issues on a Tight Budget
Richard Gerardi, Director, Customer Success, AMA XpertEye
10. Leveraging Innovative Technology as a Brand Differentiator
John Danese, Senior Director, Life Sciences, KPIT
11. Which connectivity technology can accelerate your IoT project?
Mariusz Lasek, CEO and President, Comarch Technologies