Dan Barnett

Director, Customer Service
Abbott

Check out the incredible speaker line-up to see who will be joining Dan.

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Day One, February 27 - Be Proactive Rather Than Reactive

Tuesday, January 2nd, 2018

11:20 Case Study Revolution: Take a (Strategic) Leap Towards Connected Devices

When taking that next step to connectivity, you have to create an internal plan – before you implement the technology, not after. In this interactive session, Dan Barnett takes Abbott’s own experience with IoT to shed light on how important a strategy is for not just your internal organization, but for your customer’s increasingly heightened expectations. Gain insights on what happens when you:

Strategize how each department will be responsible for the technology before it is installed
Create another brand differentiator by explaining the benefits of connected devices to your customer
Revise and seal the gaps in your commercial model by continuously troubleshooting internally, with your stakeholders, and with your customer

13:40 Toolbox Talks

Attendees will select 2 of the following round tables. Each discussion will last 45 minutes, after which the attendees will rotate.

1. Debate Connectivity’s Future Place in the Field Service Landscape

Dan Barnett, Director, Customer Service, Abbott Laboratories

2. Bridge the Gap Between Field Service and Call Center Support

Christian Eras, VP, Global Service, Ziehm Imaging

3. Combat “Knowledge Saturation”: Stay Abreast of Constantly Evolving Technology

Ed Klosterman, Director, U.S. Field Service Operations, bioMérieux

4. Balance the Pressure to Manage Your Budget With the Want to Improve Service

Darren Evans, VP, North American Service and Rental, Hill-Rom

5. Leveraging Innovative Technology as a Brand Differentiator

John Danese, Senior Director, Life Sciences, KPIT