Amos Schneller

VP, Global Service and Technical Support
Medivators Inc

Check out the incredible speaker line-up to see who will be joining Amos.

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Day Two, February 28 - Reinvigorate Your Culture

Friday, February 2nd, 2018

10:20 Panel: What’s Unique about Your Service Solutions?

In a highly regulated environment that streamlines the way medical equipment can look and perform, it can be difficult to stand apart from the competition. But there is a better way than relying on discounts to get the customer to pick you instead of them. Hear from Luminex, Medivators, a division of Cantel Medical, and KORE how they used distinctive service offerings to the augment their bottom line.

Move away from exhausted service bundles and allow your customers to pick only the services that they need from you
Make your company stand out by utilizing service as your brand differentiator rather than a cost-reduction
Build a two-way rapport with your customer and enlighten them on how you fixed the problem

13:30 Toolbox Talks

Attendees will select 2 of the following round tables. Each discussion will last 30 minutes, after which the attendees will rotate.

1. Service: No Longer a Synonym for “Discounts”

Scott Moudy, Manager, Field Technical, Medtronic

2. Manpower Assessment: Quantify Your Field Work to Convince Management When It’s Time to Hire

Mario Guendelman, Director, Service - West Region, Medivators

3. Go Big: Globalize a Service and Support Model That is Operating at a Local Level

Amos Schneller, VP, Global Service and Technical Support, Medivators

4. Large Scale Rollout of Augmented Reality / Virtual Presence

Bobby Middleton, COO, Help Lightning

5. Making Field Service a Profit Center Rather than a Cost Center

Moiz Mohammed, CEO, Biznussoft

6. Prove It: Use Data to Align Customer Expectations With the Way You Do Business

Michael Prokopis, VP, Strategy and Innovation, OnProcess