Field Service Medical 2017 (past event)
February 27 - March 01, 2017
1.888.482.6012
Mediacenter
Field Service Medical 2014 Benchmark Report
Click the image on the left to download now! Technology is changing quickly. The tools available for us to use are reaching new highs. Remote support, M2M, and The Internet of Things are just some areas we all need to be very familiar with. It goes without saying, that doing things the same old way will not work in the future. Some key findings from the report include: More than half of respondents identified their focus for 2014 to be on improving customer satisfaction 40% of respondents said they plan to invest in call center technologies 63% said they are training their technicians/service reps on remote diagnostics technologies
Infographic: Flying High With Field Technician ROI
Your company’s strongest assets are the technicians on the front line. Learn how to leverage the field force in your organization to improve customer service, increase productivity and accelerate management software ROI.
Remote Diagnostics
Download the exclusive interview with Chris Lynch, Vice President of Global Service and Logistics at Kinetic Concepts to see how they are implementing remote diagnostics programs that will save money and help the company achieve service excellence.